Contact FantasyPH Support
Need help with your FantasyPH account, a deposit, KYC or a withdrawal? Here’s how to reach the support team and what to have ready so we can help you faster. Last updated: 20 June 2026.
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Live Chat (24/7)
The fastest channel. Open the chat widget in the app or website for instant help.
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Email Support
For documents and detailed queries. Replies typically within a few hours.
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Responsible Gaming
Ask about deposit limits, cool-off or self-exclusion at any time.
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Account & KYC
Help with verification, password resets and login issues.
What to Have Ready
1Your account ID or registered mobile/email.
2A clear description of the issue and any error message.
3For payments: the amount, method (GCash/Maya), and date/time.
4For KYC: your valid ID ready to upload if requested.
Typical Response Times
| Channel | Typical Response |
|---|---|
| Live chat | Minutes |
| A few hours | |
| KYC review | Usually within 24 hours |
Response times are typical estimates and may vary at peak periods. For urgent wellbeing support, see Responsible Gaming or call NCMH 1553.
Tips for a Faster Resolution
✓Contact us from your registered account so we can verify you quickly.
✓Complete KYC before withdrawing to avoid back-and-forth.
✓Keep screenshots of any errors or transaction references.
18+ only. Play responsibly. Gambling involves financial risk and can be addictive. Never wager more than you can afford to lose. If gambling stops being fun, free confidential help is available from NCMH (Crisis Hotline 1553).